Next, select the Type of Dispute of Online Bill Pay Claim and once in the form, select the Payment Investigation Type of Stop Payment. To place a stop payment, please select Transaction Dispute, found in the Self-Service Forms tab under the Other Services icon.Please note that the payee may assess a returned check fee for the stop payment, for which First Horizon Bank will not be responsible. Once a stop payment has been placed, it may take up to five business days for funds to be returned to your account.You may not place a stop payment if the check has already been cashed by the payee. We cannot guarantee a stop payment for 24 hours. If your check request has already been processed, a stop payment may be placed for a fee of $20.If your bill payment was sent as a check: Eastern Time on the date scheduled to be processed. Future-dated payments can be modified or deleted until 9:00 p.m. Therefore, once a same-day payment request is submitted, it cannot be modified or deleted by you or First Horizon Bank. Same-day bill payment processing begins immediately after you initiate it. Funds deposited may be subject to additional holds. After review, the status will be updated to either “Approved” or “Rejected.” Once approved, your deposit should appear in your account by the next business day. The status will appear as “Submitted” until the item has been reviewed. Once you have submitted a check for deposit, the status of that check will appear in the History tab. Next, type in the amount of the check and select which account to deposit the funds into and select Submit.
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